Return and Refund Policy

At Gifzle, we want returns to be clear and straightforward. Eligible jewelry may be returned within 30 days of delivery under the conditions below.

Return Window

Eligible returns must be requested within 30 days from the date the carrier marks the order as delivered.

To start a return, contact support@gifzle.com before mailing the item back.

Return Eligibility

To qualify for a return, jewelry must be:

• Unused and unworn
• In the same condition in which it was received
• Returned with the original packaging
• Complete with any included accessories or components

We accept eligible returns for both defective and non-defective items.

Items That Cannot Be Returned

The following are not eligible for return:

• Jewelry that has been worn or used
• Items damaged through misuse, improper care, accidental damage, or unauthorized modification
• Pierced earrings that have been worn or tried on

For hygiene reasons, pierced earrings should remain unworn and, where applicable, in their original sealed or protective packaging to qualify for return.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

• Your order number
• A short description of the issue
• Clear photos or video showing the problem
• Packaging photos when relevant

We will review the request and provide the appropriate return, replacement, exchange, or refund instructions.

This reporting period does not limit any rights available under applicable law.

Return Shipping

Return shipping is free for all eligible returns.

After your return is approved, Gifzle will provide:

• A prepaid return shipping label
• Return instructions
• The correct return destination details

Restocking Fee: None

Please do not send an item back before receiving return authorization.

How to Return an Item

Returns are accepted by mail.

1. Contact support@gifzle.com within the applicable return period.
2. Provide your order number and reason for the return.
3. Wait for approval and the prepaid return label.
4. Pack the jewelry securely.
5. Follow the return instructions provided by Gifzle.

Unauthorized returns may take longer to identify and process.

Return Address

Approved returns should be sent to:

Gifzle Returns
117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States

Contact us before mailing a return so we can confirm the return details and provide the prepaid label.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund decision.

If approved, Gifzle will issue the refund to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved and it has not appeared, contact us at support@gifzle.com.

Exchanges

Yes, exchanges are available for eligible items.

Contact support@gifzle.com to request an exchange. We will provide the applicable instructions based on the item and current availability.

Contact Information

For return or refund assistance:

Gifzle

Email: support@gifzle.com
Phone: +1 (816) 570-9785
Address: 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States
Live Chat: Available on-site
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)
Response Time: Within 24 business hours