Order Cancellation Policy

Gifzle understands that customers may occasionally need to cancel an order. You may request cancellation within 24 hours of placing your order, provided the order has not already entered processing, packing, or shipment.

Cancellation Window

Cancellation requests must be submitted within 24 hours of order placement.

A cancellation cannot be guaranteed if the order has already:

Entered processing
Been packed
Been transferred for fulfillment
Shipped

Because orders may begin processing before the full 24-hour period ends, we recommend contacting us as soon as possible after placing the order.

How to Request a Cancellation

To request cancellation, contact Gifzle and provide:

Your order number
The name used for the order
A clear request to cancel the order

We will review the current order status and confirm whether cancellation is still possible.

Refunds for Canceled Orders

If an eligible paid order is successfully canceled, the refund will be issued to the original payment method.

Gifzle processes approved refunds within 10 business days after approval.

Your bank, card issuer, digital wallet, or other payment provider may require additional time before the refund appears in your account.

Orders Already Shipped

Once an order has shipped, it can no longer be canceled.

After delivery, eligible jewelry may still be returned according to our Return & Refund Policy.

Eligible returns are subject to the applicable return conditions and the 30-day return window from delivery.

Address or Order Changes

If you need to correct a shipping address or other order detail, contact us as soon as possible.

We will try to assist before processing or shipment begins, but changes cannot be guaranteed once fulfillment has started.

Contact Information

For cancellation or order-change assistance, contact:

Gifzle

Email: support@gifzle.com
Phone: +1 (816) 570-9785
Address: 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States
Live Chat: Available on-site
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)
Response Time: Within 24 business hours