Frequently Asked Questions

Find quick answers about Gifzle jewelry, payments, shipping, tracking, returns, refunds, exchanges, and customer support.

What is Gifzle?

Gifzle is an online jewelry store serving customers within the United States.

Our store offers jewelry such as rings, necklaces, bracelets, bangles, anklets, and other available jewelry styles shown on our website.

Where do you ship?

Gifzle currently ships within the United States only.

International shipping is not available at this time.

How much does shipping cost?

Standard shipping is free on all U.S. orders.

Shipping cost: $0.00 USD

There is no minimum purchase requirement for free standard shipping.

How long does delivery take?

Orders are generally processed within 1–3 business days.

Estimated transit time after processing is 4–5 business days.

Estimated total delivery time is 5–8 business days from purchase.

Orders are not processed or shipped on weekends or major U.S. holidays.

What is your daily order cut-off time?

Our daily order cut-off time is 6:00 PM Central Time (CT).

Orders placed after the cut-off may begin processing on the next applicable business day.

Which shipping carriers do you use?

Orders may be shipped through:

• USPS
• UPS
• FedEx

The carrier may vary depending on the order and delivery destination.

Will I receive a tracking number?

Yes.

Once your order ships, the tracking number will be sent to the email address provided during checkout.

Tracking updates may take a short time to appear after the carrier first receives or scans the package.

What payment methods does Gifzle accept?

Gifzle currently accepts:

• Shop Pay
• Shop Pay Installments
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Apple Pay
• Google Pay
• Amazon Pay
• PayPal Wallet

Available payment options are displayed during checkout.

What currency does Gifzle use?

All product prices and orders are displayed and processed in U.S. dollars (USD) unless clearly stated otherwise.

Is my payment information secure?

Gifzle's online store is powered by Shopify, and payments are processed through Shopify and applicable payment providers.

Gifzle does not ask customers to send complete card numbers, security codes, passwords, or other sensitive payment credentials through email, phone, or live chat.

For more information, review our Payment Policy and Privacy Policy.

Does Gifzle offer Shop Pay Installments?

Yes.

Eligible customers may see Shop Pay Installments during checkout.

Availability and approval are determined by the applicable payment provider and may be subject to separate eligibility requirements and provider terms.

Can I cancel an order?

If you need to cancel an order, contact Gifzle as soon as possible.

Whether an order can be cancelled depends on its current processing or shipping status.

Complete cancellation terms are available in our Order Cancellation Policy.

Can I change my shipping address after placing an order?

Contact us as soon as possible if you notice an address error.

We will try to update the shipping address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has shipped.

What is your return period?

Eligible jewelry may be returned within 30 days of delivery.

The return period begins on the date the carrier marks the package as delivered.

What condition must a return be in?

Eligible jewelry must generally be:

• Unused
• Unworn
• In the same condition in which it was received
• In the original packaging
• Complete with included accessories or components

Full requirements are explained in our Return & Refund Policy.

How do I start a return?

Contact support@gifzle.com within the applicable return period.

Please include your order number and return details.

After approval, Gifzle will provide the return instructions and applicable prepaid return label.

Do not mail a return before receiving authorization.

Do I have to pay for return shipping?

No.

Return shipping is free for all eligible returns.

Gifzle provides a prepaid return shipping label after the return is approved.

Restocking fee: None.

Which jewelry cannot be returned?

The following are not eligible for return:

• Jewelry that has been worn or used
• Items damaged through misuse, improper care, accidental damage, or unauthorized modification
• Pierced earrings that have been worn or tried on

For hygiene reasons, pierced earrings should remain unworn and, where applicable, in their original protective or sealed packaging.

What if my order arrives damaged, defective, incorrect, or incomplete?

Contact Gifzle within 7 days of delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photos or video
• Packaging photos when relevant

We will review the issue and provide the appropriate return, replacement, exchange, or refund instructions.

When will I receive my refund?

After the returned item is received, inspected, and approved, Gifzle issues the refund to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund.

Do you offer exchanges?

Yes.

Exchanges are available for eligible items.

Contact support@gifzle.com before returning an item so we can provide the appropriate instructions.

Where do I send an approved return?

Approved returns are sent to:

Gifzle Returns
117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States

Please contact us before mailing a return so we can confirm the return details and provide the prepaid return label.

What if my package is delayed or appears missing?

If your tracking information shows an unusual delay or you believe your shipment may be missing, contact us with your order number.

We will review the available tracking information and assist with a carrier inquiry when appropriate.

What jewelry materials do you sell?

Material details vary by product.

Each product page identifies the available material, plating, finish, stone information, and other relevant specifications when provided for that item.

For example, jewelry described as gold-plated or silver-plated should not be interpreted as solid gold or solid silver unless the product page specifically states otherwise.

Can jewelry color or appearance differ slightly from the photos?

Slight visual differences may occur because of:

• Screen settings
• Lighting
• Photography
• Viewing device
• Normal product variation

The product specifications shown on the applicable product page remain the primary reference for material and product details.

How should I care for plated jewelry?

To help preserve plated jewelry:

• Keep it away from excessive moisture
• Avoid unnecessary contact with perfumes, cosmetics, and chemicals
• Store it carefully when not in use
• Avoid unnecessary friction or rough handling

Plated finishes may naturally change over time depending on wear and care.

Where can I find product specifications?

Each Gifzle product page provides the available product information, which may include:

• Materials
• Plating or finish
• Stone details
• Size or available options
• Color
• Product images
• Price

If you need additional information before ordering, contact our support team.

Are taxes or other charges shown before payment?

The total amount due, including applicable taxes or other checkout charges when required, will be shown before you authorize payment.

Standard U.S. shipping is free.

How can I contact Gifzle?

For product, order, payment, shipping, return, or refund assistance:

Gifzle

Email: support@gifzle.com
Phone: +1 (816) 570-9785
Address: 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States
Live Chat: Available on-site
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)
Response Time: Within 24 business hours